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    Why Aren't My Campaign Emails Sending?

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    Email Campaigns allow club staff to construct personalized emails that can be sent to a wide, specified audience simultaneously. For this reason, campaigns can serve a variety of functions such as offering each Expired Guest a limited-time discount on memberships or telling each individual ‘Happy Birthday’.

    Club OS also allows staff to see whether or not a campaign’s emails ever sent. In the event that a campaign’s emails did not send, access the email campaign in question and navigate to its Setup page.

    Take note of which ‘Send From’ party is selected.

    Each party presents its own possible solution.

    • If the ‘Send From’ Party Is Either Campaign 1 or Campaign 2: See Table I
    • If the ‘Send From’ Party Is Neither Campaign 1 or Campaign 2: See Table II

     

    Table I: If the 'Send From' Party is Either Campaign 1 or Campaign 2

    1.

    Navigate to the Location Defaults tab (located within My Club’s ‘Location Settings’ page).

    > My Club > Location Settings > Location Defaults

    2.

    Locate the ‘Send From’ Campaign that was selected on the campaign’s Setup page.

    Refer to the Campaign’s ‘Reply to Email’ field.

    Depending on whether the ‘Reply to Email’ field is blank or not, one of two actions will need to occur:

    • If the ‘Reply to Email’ Field is Blank: Insert a valid email address.
    • If the ‘Reply to Email’ Field Contains an Email Account: Verify that the email address is spelled correctly and active.

    Note: An email campaign can not be activated without a valid email address attached to the ‘Send From’ party’s account. If the ‘Send From’ party possesses a valid email address and, still, the campaign will not issue its email, please contact Club OS at support@club-os.com.

    > Check Email Address



    Table II: If the 'Send From' Party is Neither Campaign 1 or 2

    1.

    Navigate to the Location Defaults tab (located within My Club’s ‘Location Settings’ page).

    > My Club > Location Settings > Location Defaults

     

    Locate the ‘Send From’ party that was selected on the campaign’s Setup page.

    Take note of which employee occupies the campaign’s ‘Send From’ position. Attached to that staff member’s name will be either their email address or the text ‘(No Email)’.

    > Locate ‘Send From’ Employee

    2.

    Search for, then enter, the ‘Send From’ staff member’s Club OS account.

    > Search Bar > ‘Send From’ Employee’s Account

    3.

    Once inside, click the ‘Send From’ staff member’s User Settings link.

    > Account Settings

    4.

    Refer to the ‘Send From’ staff member’s ‘Email’ field.

    Depending on whether the ‘Email’ field is blank or not, one of two actions will need to occur:

    • If the ‘Email’ Field is Blank: Instruct the employee to enter a valid email address.

    • If the ‘Email’ Field Contains an Email Account: Verify that the email address is correctly spelled and active.

    Note: An email campaign can not be activated without a valid email address attached to the ‘Send From’ staff member’s account. If the staff member possesses a valid email address and, still, the campaign will not issue its email, please contact Club OS at support@club-os.com.

    > Check Email Address

     

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