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    "How Do I Set Up My Campaign to Send to Specific Inactive Members?"

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    Filters allow club staff to specify the exact audience for which their campaign’s emails are intended. With every filter that an employee selects, that campaign earns an additional opportunity for personalization as it will be received by an increasingly niche audience.

    Follow the steps below to discover how staff can arrange for their campaign’s email to send exclusively to specifically curated Inactive Members.

    1.

    Access the Email Campaign in question and navigate to its Recipients page.

    > Email Campaign > Recipients Page

    2.

    Click the Target Audience section’s dropdown menu and select ‘Select Inactive Members’.

    > ‘Select Inactive Members’

    3. 

    Upon clicking ‘Select Inactive Members’, additional filters will appear. These filters are optional and blank by default. Use each filter to tailor the campaign’s Inactive Member audience as desired.


    A. Target Audience Section

    This set of filters allows staff to specify a range of days in which an Inactive Member's account must have performed certain tasks in order to receive the campaign email.



    • Accounts Created Window: Allows staff to specify a range of days in which an Inactive Member's account must have been created in order to receive the campaign email.

    • Members Who Joined Window: Allows staff to specify a range of days in which an Inactive Member must have joined the club in order to receive the campaign email.
    • Check-In Filter: Allows staff to specify a range of days in which an Inactive Member must have checked in (or not checked in) with the club in order to receive the campaign email.

      Note: This filter will only appear if the club’s billing provider records member check-ins.

     

    B. Filters Section


    This filter allows staff to specify which follow-up status(es) a club’s Inactive 
    Members must possess in order to receive the campaign email.

              
    Such statuses include:

    • Inactive Member - Expired: Any Member who has not renewed their expired membership.

    • Inactive Member - Canceled: Any Member who has canceled their membership.

    • Inactive Member - Collections: Any Member who is currently experiencing credit card issues.

    To discover the Recipient page’s other, non-status-specific filters, click here.

    > Set Filters

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