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    "How Do I Set Up My Campaign to Send to Specific Active Members?"

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    Filters allow club staff to specify the exact audience for which their campaign’s emails are intended. With every filter that an employee selects, that campaign earns an additional opportunity for personalization as it will be received by an increasingly niche audience.

    Follow the steps below to discover how staff can arrange for their campaign’s email to send exclusively to specifically curated Active Members.

    1.

    Enter the Email Campaign in question and navigate to its Recipients page.



    > Email Campaign > Recipients Page

    2.

    Click the Target Audience section’s dropdown menu and select either ‘Select Active Members - Membership’ or ‘Select Active Members - PT’.



    Clicking either status will cause its own set of additional filters to appear.

    1. For ‘Select Active Members - Membership’ Filters: Reference Table I.
    2. For ‘Select Active Members - PT’ Filters: Reference Table II .

    > Select Desired Status



    Table I: ‘Select Active Members - Membership’ Filters

    Upon clicking ‘Select Active Members - Membership’, additional filters will appear. These filters are optional and blank by default. Use each filter to tailor the campaign’s Active Member audience as desired.

    A. Target Audience Section

    This set of filters allows staff to specify a range of days in which an Active Member's account must have performed certain tasks in order to receive the campaign email. 



    • Accounts Created Window: Allows staff to specify a range of days in which an Active Member’s account must have been created in order to receive the campaign email.

    • Members Who Joined Window: Allows staff to specify a range of days in which an Active Member must have joined the club in order to receive the campaign email.
    • Check-In Filter: Allows staff to specify a range of days in which an Active Member must have checked in (or not checked in) with the club in order to receive the campaign email.

      Note: This filter will only appear if the club’s billing provider records Member check-ins.

    B.   Filters Section

    This filter allows staff to specify which follow-up status(es) a club’s Active Members must possess in order to receive the campaign email.


    Such statuses include:

    • Member: Anyone who has purchased a club membership.

    • Member - Pending Cancel: Any Member who has indicated that they would like to cancel their membership using their thirty day notice.

    • Member - Freeze: Any Member who has put their membership on temporary hold due to vacation, life changes, etc.

    • Member - Delinquent: Any Member who has transitioned into a delinquent status in a club’s billing software.

    To discover the Recipient page’s other, non-status-specific filters, click here.

    > Set Filters

     

    Table II: ‘Select Active Members - PT’ Filters

    Upon clicking ‘Select Active Members - PT’, additional filters will appear. These filters are optional and blank by default. Use each filter to tailor the campaign’s Active Member audience as desired.

    A. Target Audience Section


    This set of filters allows staff to specify a range of days in which an Active Member's account must have performed certain tasks in order to receive the campaign email. 




    • Accounts Created Window: Allows staff to specify a range of days in which an Active Member’s account must have been created in order to receive the campaign email.

    • Members Who Joined Window: Allows staff to specify a range of days in which an Active Member's must have joined the club in order to receive the campaign email.
    • Check-In Filter: Allows staff to specify a range of days in which an Active Member's must have checked in (or not checked in) with the club in order to receive the campaign email.

      Note: This filter will only appear if the club’s billing provider records member check-ins.

    B. Filters Section


    This filter allows staff to specify which follow-up status(es) a club’s Active Members 
    must possess in order to receive the campaign email.



    Such statuses include:

    • ORT Not Booked: Any Member who has yet to schedule an Orientation.

    • ORT Booked: Any Member who has scheduled an Orientation.

    • ORT Show: Any Member who scheduled and attended an Orientation.

    • ORT No Show: Any Member who scheduled an Orientation but did not attend it.

    • PT Active: Any Member who is currently in possession of available PT sessions.

    • PT Opportunity: Any Member whose total, available PT sessions have decreased below the club’s sales-qualifying threshold.

    • PT Inactive: Any Member who has not used their PT sessions within the club’s customizable number of days.

    • PT Canceled: Any Member who has canceled their PT sessions.

    To discover the Recipient page’s other, non-status-specific filters, click here.


    > Set Filters

     

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