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    Who Has Permission to Override Membership or PT Follow-Ups?

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    By overriding a follow-up action, an employee suspends a Prospect or Member’s follow-up contact until a specified date. Often, this occurs after an employee happens to make contact with the Prospect or Members outside of the club’s set follow-up schedule. However, due to a follow-up’s value, not every employee is allowed to perform an override.


    Arranged, below, are the lists of staff positions that possess the authority to override either a Membership or PT Follow-Up, respectively.

     

    Membership Follow-Up

    • Club Admins
    • Location Managers
    • Assigned Membership Follow-Up Employees
    • Front Desk
           -This occurs only in cases where Front Desk staff can access the Prospect’s account.

     

    PT Follow-Up

    • Club Admins
    • Location Managers
    • Assigned PT Follow-Up Employees
    • Assigned Trainers
    • Front Desk
             -This occurs only in cases where Front Desk staff can access the Member’s account.
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