Commissions make up a significant percentage of Salespeople and Trainers’ pay. However, accurately crediting a commission can be a complicated task as each is determined by its event’s many, varying details.
Listed below is a collection of unique, commission-specific issues. Each answer provides Club OS’ recommended best practice.
‘How Do I Update Commissions?’
This depends on when the club intends for its updated commission to take effect.
For Immediate Effect: Within the Set Commission section (located in Package Setup’s ‘Member Service Commission’ tab), set the updated commission’s Effective Date as the first date of the employee’s current pay period.
For Future Effect: Within the Set Commission section (located in Package Setup’s ‘Member Service Commission’ tab), set the updated commission’s Effective Date as the first date of the employee’s intended, future pay period.
‘How Do I Prevent Trainers From Getting Paid Double?’
When creating packages, pay particular attention to the Set Commission section (located in Package Setup’s ‘Member Service Commission’ tab). ‘Per Event’ and ‘Per Attendee’ do not possess an ‘either/or’ relationship. Only one field should be filled. Filling both fields pays a commission twice.
‘How Do I Transfer Commission to Another Trainer When the Old Trainer Leaves?’
When a Trainer exits an agreement, the club must cancel that package and sell it to the Member again -this time with the new Trainer attached.
Note: If the Member is already a significant way through having completed their agreement, they may request that a new package be built with a term length that equals the amount of time that was left in the Member’s canceled package. (Example: A Member who was three months into a six-month contract might request a new three-month package be built and sold to them.)
‘How Do I Split Commission Between Two Alternating Trainers?’
Commission is awarded to whichever employee is saved as the event’s owner. Make sure to
accurately appoint each Trainer as the owner of their own, alternating events.
‘How Do I Split Commission Between Two Trainers Training Simultaneously?’
This depends on the total number of events contained within the agreement.
If It Is An Even Number of Events: Commission is awarded to whichever employee is saved as the event’s owner. Divide the events evenly between the Trainers and appoint each as the event owner over their own half of the events. Both will have received equal commission by the agreement’s end.
If It Is An Odd Number of Events: Make one Trainer the solitary event owner over each of the agreement’s events. At the end of each pay period, refer to the Commission Report -specifically, to the event-owning Trainer’s tab. Find the Group Commission table and add up each of the agreement’s event’s commissions. Once they are totaled, divide the sum in half and pay each Trainer the resulting cost. Do not forget to report these figures in the club’s own records.