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    How Do I Retrieve My Forgotten Username or Password?

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    To retrieve a forgotten username or password, one must first start at their club’s Club OS login page.

                                                   

    From there, click ‘Forgot Username or Password?’. As a result, the prompt box will alter to request your email address so that it may contact you, providing further instructions on which steps to take to regain entry into Club OS.

                                           

    Upon clicking ‘Submit’, if the user’s account contains both a username and email address, Club OS will send that user an email containing both the user’s username and a link to their club’s Password Reset page.

    However, if the user’s account does not contain either a username or unique email address, one of the following instances will occur:

    A. If The Account Does Not Contain a Username

    In this instance, the user will still receive a Club OS email. However, it will contain an error message that directs the user to contact their Club Admin in the interest of attaching a username to their account.

    Club Admins click here for troubleshooting steps.

     

    B. If The Account Does Not Contain a Unique Email Address

    Here, the user will not receive a Club OS email. Instead, the Log In page’s prompt box will alter -directing the user to contact their Club Admin in the interest of repairing their account.

                                               

    Club Admins click here for troubleshooting steps.

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