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    How Do I Refund an Invoice Through Club OS?

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    Refunding invoices via Club OS is an easy, four-step process. Note, though, that it cannot occur for any invoices older than six months. It will also not apply toward membership payments. Only PT. After an invoice is refunded, the money will return to the Member after approximately three business days.

    Performing a Refund

    1.

    To administer the refund, first enter that Member’s profile. Next, click ‘Club Settings’, followed by ‘Club Services’.

    Member’s Profile > Club Settings > Club Services

    2.

    Locate the agreement in question and click its accompanying '+'.

    > Agreement

    3.

    As a result, the package's Session Count Screen and Invoice List will appear. Toward the top are the past invoices still capable of refunding.

     

    Refund_Rows.png

    Locate and click the ‘Refund’ link for the date(s) desired.

    > Refund Link

    4.

    This opens the Refund Invoice page.

     

    Refund_-_Whole.png

    Listed, automatically, in the ‘Refund’ column, is the maximum amount of refundable sessions possible for that package agreement. Click the arrows to set the desired amount.            

    Note: Raising/lowering the session amount will also alter the Refund Amount.

    Example: At a Base Price of $10 per session, to refund this Member’s maximum two sessions is to refund them $20.

    Cause.png

     

    However, by lowering the session amount to one session, the Refund Amount drops by $10 to a refund total of $10.

     

    Effect.png

    > Set Session Amount

    5.

    Upon setting the desired session mount, click ‘Submit Refund’.

     

    Submit_Refund.png

     

    > Submit Refund

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