Topic: To explain and explore the Member Services section of Club OS’ Package Setup.
Member Services are services offered by a club beyond basic membership. (Example: yoga, zumba, PT 60). These services are then sold as ‘packages’ -comprised of either one solitary service or several grouped together. From here, the services book onto a calendar on behalf of a client. ‘Member Services’ is the first step of Package Setup. Not only does it allow staff to see each service already in existence, but it allows them to build new ones as well. Note: Each package must contain a member service in order to, both, activate and appear within the Package Sales Summary Report.
Begin by clicking the Member Services tab of Package Setup.
In instances where a single owner oversees several locations, Club OS allows its users to filter by location.
To add a new service to the list, click the ‘Add Member Service’ link.
This will take you to the ‘New Member Service’ page, as seen below.
The Member Service setup page is comprised of two parts:
Here, the page has been broken down for easier notation. Fill out the fields as needed. (Red boxes are mandatory.)
A. New Member Service
a) Private Training: A service for a single attendee.
b) Semi-Private Training: A service set up for 2-3 attendees.
c) Group Training: Any service intended for 4+ attendees.
d) Fitness Consultation: A service set up for an individual to attend prior to
Note: Typically a free session; still, trainers can be paid via commission.
e) Assessment: A service designed to measure the results of an individual’s
B. Member Service Commission
Here, staff can design the default commission for trainers who will later lead this session. While it is possible to override this value for specific trainers, that is a task one would complete in Member Services Commission.
In terms of ‘how much’ and ‘upon what merit’ a trainer gets paid, there are three options:
12a) Payment Per Event: Here, the trainer is paid a flat rate -unaffected by the
amount of Members who may either show up for or skip a session.
Note: The flat rate is not determined by a session’s price.
Example: Flat Rate is useful in the event that a club offers free services
led by a trainer still needing pay.
12b) Payment Per Attendee: In this, the trainer is paid per arrived attendee.
Note: As this option is defined by less dependability, an Admin must now
also opt between one of two sub-theories in terms of awarding payment: via
flat rate or percentage. In both cases, fields appear for you to populate.
Example #1: Flat Rate
Example #2: Percentage
12c) Payment Per Event AND Attendee: In this, a Club Admin can arrange for
trainers to be paid for both A) managing the event; and B) every attendee
they were responsible for leading. This is accomplished by filling out both
Upon completion, if a service is ready to be used, click ‘Save and Activate’. If not, click ‘Save as Draft’. Note: A package can not be activated unless a member service attached. (However, a service-less package can still be saved to 'Draft'.)
Both options will post the service into a section of the Member Services homepage. Activated services will list under ‘Member Services’ whereas drafts can be found under ‘Draft Member Services’.