There are times when our Support Team is working hard to resolve your issue, but are asking for a screenshot of what you're seeing -in order to help them investigate more accurately. The following guide will walk you through how to capture a screenshot on a Mac, PC, or even an iPad!
On a PC:
Click the window you want to capture. Press Alt+Print Screen by holding down the Alt key and then pressing the Print Screen key. The Print Screen key is near the upper-right corner of your keyboard. (Depending on the type of keyboard you have, the exact key names on your keyboard may vary slightly.)
You can take a screen shot of your entire desktop rather than just a single window by pressing the Print Screen key without holding down the Alt key.
Click Start, click Accessories, and then click Paint.
In the Paint window, click Edit, and then click Paste.
When the image appears in the Paint window, click File, and then click Save As.
In the Save As dialog box, in the File name box, type a name for the screen shot, and then click Save.
You can now print or email the saved screen shot just like you would any other picture.
On a Mac:
On an iPad:
Step 1: Locate the Home and Sleep/Wake Home button is located directly below your iPad’s display and the only button on the front-side of the iPad. The Sleep/Wake button, on the other hand, is the oval-shaped button atop the iPad in right-hand corner.
Step 2: Simultaneously press the Home button and Sleep/Wake button when viewing the screen you want to capture. Your iPad screen will then flash if done correctly, and you’ll hear a faint shutter noise assuming your device isn’t in silent mode.
Step 3: Once captured, your iPad will automatically save the screenshot directly within your camera roll (aka the Photos app). Tap the Photos app as you would normally — the app icon faintly resembles a multi-colored flower — and swipe to the bottom of the screen to view your recently-captured screenshot.