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    Follow-Up FAQ's


    "Where Do 'Overdue' Calls Show Up?"

    Overdue calls will show up in red as "overdue" in your Follow-Up Agenda.

    "Why are Deleted Leads Still in My Follow-Ups?"

    If leads are deleted while still in your follow-up bin, they will stay there until removed. You just need to click Follow-Up next to the lead's name in your profile page and then click "Not Contacted." Then choose "Not Interested (Delete)" and they will be removed.

    "How Do I Increase My Follow-Up Numbers?"

    There are a few points you can analyze in your club:

    * Are we using the digital guest waiver for every guest that's not a member?
    * Is every employee adding leads to the system with Add New Lead?
    * Do we have a web lead form on our website that is integrated with Club OS?
    * Do we have follow-up scripts in place?
    * Do we have active status drip email campaigns?

    Once you have the answers to the questions above, you are able to see where you can improve.

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