Prospect and Member statuses are categorized according to which Follow-Up Schedule each status pertains to: Membership or PT. Read below to discover each status’ definition and follow-up designation.
A. Membership Follow-Up Statuses
Lead: A Prospect who originated either as a telephone inquiry, outreach, or other.
Web Lead: A Prospect who was acquired through their submission of the club’s online application.
Referral: A Prospect who was acquired via recommendations from pre-existing Prospects and/or Members.
Appt Booked: A Prospect who has scheduled a sales appointment with club staff.
Appt No Show: A Prospect who scheduled, but failed to attend, their sales appointment.
Active Guest: A Prospect who is currently within their guest pass period.
Missed Guest: A Prospect who arrived at their sales appointment but declined to purchase membership or activate a guest pass.
Expired Guest: A Prospect who activated a guest pass yet no longer remains within their guest pass period.
Member: Anyone who has purchased a club membership.
Member - Pending Cancel: A Member who has indicated that they would like to cancel their membership using their thirty-day notice.
Member - Freeze: A Member who has put their membership on hold due to vacation, life changes, etc.
Member - Delinquent: A Member who has transitioned into a delinquent status within a club’s billing software.
Inactive Member - Canceled: A Member who has canceled their club membership.
Inactive Member - Expired: A Member who has not renewed their expired membership.
Inactive Member - Collections: A Member who was past due on their membership and the location sent their account to collections.
B. PT Follow-Up Statuses
ORT Not Booked: A Member who has not yet scheduled their Orientation with club staff.
ORT Booked: A Member who has scheduled an Orientation with club staff.
ORT Show: A Member who, both, scheduled and subsequently attended their Orientation.
ORT No Show: A Member who scheduled, but failed to attend, their Orientation.
Note: "OTR" can be adjusted to display customized verbiage, if desired.
PT Active: A Member who is currently in possession of available PT sessions.
PT Canceled: A Member who has canceled their PT sessions.
PT Inactive: A Member who has any number of remaining PT sessions, but has not consumed any sessions within the a specific number of days.
Note: The number of days for this status to apply is customizable within our system and can be adjusted, if desired.
PT Opportunity: A Member whose total of available PT sessions have decreased below a specific threshold.
Note: The number of sessions for this status to apply is customizable within our system and can be adjusted, if desired.